Return policy

Shopparx Online Stores Return Policy

1. Introduction

At Shopparx Online Stores, we aim to provide the best shopping experience for our customers. If you are not entirely satisfied with your purchase, we’re here to help you with returns.

2. Returns

  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Return Period: You have [30] days from the date of purchase to return an item.

  • Non-returnable Items: Certain items are not eligible for return, including:

    • Perishable goods (e.g., food, flowers)

    • Downloadable software products

    • Gift cards

    • Personal care items (e.g., cosmetics, undergarments)

3. Return Process

  • Contact Us: To initiate a return, please contact our customer service team at [Your Email] with your order number and reason for return.

  • Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to send back your item.

  • Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

4. Refunds

  • Inspection: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Refund Approval: If your return is approved, we will process a refund to your original method of payment.

  • Refund Timeframe: The refund will be processed within [7-10] business days, depending on your card issuer’s policies.

5. Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [Your Contact Information].

6. Exceptions

  • Sale Items: Only regular-priced items may be refunded. Sale items cannot be refunded.

  • Customized Products: Customized products cannot be returned unless they are defective or damaged.

7. Contact Us

If you have any questions about our return policy, please contact us at:

Shopparx Online Stores contact@shopparx.com