Refund Policy

At Shopparx, customer satisfaction is our priority. This Refund Policy explains how refunds are handled.

1. Eligibility

Refunds are available for orders that are canceled before shipping or for items returned in line with our Return Policy.
Items must be unused, in original packaging, and accompanied by proof of purchase.

2. Process

To request a refund, go to My Orders → Request Refund in the app or contact customer support.
Once approved, refunds will be processed to the original payment method.

3. Timeline

Refunds are typically completed within 5–10 business days after approval.
Processing times may vary depending on your bank or payment provider.

4. Exceptions

Shipping fees are non-refundable unless the return is due to a Shopparx error (e.g., wrong or defective item).
Certain items (e.g., perishable goods, digital products, clearance items) are not eligible for refunds.

5. Contact

For questions or assistance with refunds, please reach out via the Shopparx app or customer support email.