Welcome to Shopparx, a multi-vendor eCommerce marketplace based in Lagos, Nigeria, offering both physical and digital products. This Shipping Policy outlines how orders are processed, delivered, and fulfilled on our platform.
1. Order Processing
Orders are processed once they are successfully placed and accepted by the seller.
- Orders paid through digital payment methods are processed after payment confirmation.
- Orders placed using Pay on Delivery are processed after order verification and seller acceptance.
- Physical product orders are typically processed within 1 to 3 business days.
- Digital products are usually delivered immediately after successful payment confirmation unless otherwise stated on the product page.
- Orders placed on weekends or public holidays may be processed on the next business day.
2. Shipping of Physical Products
Shopparx partners with trusted logistics providers and independent sellers to deliver products across Nigeria.
Estimated Delivery Times
- Lagos: 1 to 3 business days
- Major Nigerian Cities: 2 to 7 business days
- Remote Locations: 5 to 10 business days
Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, public holidays, transportation issues, or courier delays.
3. Shipping Fees
Shipping fees are calculated based on:
- Delivery location
- Product weight and dimensions
- Seller shipping rates
- Delivery method selected
The applicable shipping fee will be displayed during checkout before the order is completed.
4. Payment Methods
Shopparx offers the following payment options:
Digital Payments
Customers may pay securely using approved payment methods available on the platform, including card payments, bank transfers, mobile wallets, and other supported payment gateways.
Pay on Delivery (POD)
Eligible products and locations may qualify for Pay on Delivery. Customers selecting this option agree to make full payment when the order is delivered.
Please note:
- Pay on Delivery is available only for selected physical products and locations.
- Sellers may restrict Pay on Delivery based on product type, order value, or delivery area.
- Customers must be available to receive and pay for their orders at the time of delivery.
5. Digital Product Delivery
Digital products may include software, eBooks, templates, licenses, online courses, subscriptions, downloadable files, and other electronic content.
Upon successful payment:
- Download links or access credentials will be provided electronically.
- Delivery may occur through the Shopparx platform, email, or another specified digital channel.
- Customers are responsible for maintaining the confidentiality of their account credentials and purchased digital assets.
Digital products are not eligible for Pay on Delivery.
6. Order Tracking
Where available, customers will receive tracking information via email, SMS, or their Shopparx account. Tracking availability may vary depending on the seller and logistics partner.
7. Customer Responsibilities
Customers are responsible for providing accurate information, including:
- Full name
- Delivery address
- Phone number
- Email address
Shopparx is not responsible for delays or failed deliveries resulting from incorrect or incomplete information submitted during checkout.
8. Failed Delivery Attempts
A delivery may be considered unsuccessful if:
- The recipient is unavailable.
- The delivery address is incorrect or incomplete.
- The customer refuses to accept the order.
Additional delivery charges may apply for re-delivery attempts where applicable.
9. Damaged, Missing, or Incorrect Items
Customers should inspect their orders upon delivery.
If an order arrives damaged, incomplete, defective, or incorrect, customers should contact Shopparx or the seller within 48 hours of receiving the order and provide relevant evidence, such as photographs of the product and packaging.
10. International Shipping
International shipping may be available for selected sellers and products. Delivery times, customs duties, import taxes, and regulatory requirements vary by country and are the responsibility of the customer unless otherwise stated.
11. Contact Information
For shipping inquiries, delivery issues, or order assistance, please contact:
Shopparx
Bankole Palmer Street, Lagos, Nigeria
Email: supports@shopparx.com
Phone: 08157958189
By placing an order on Shopparx, you agree to this Shipping Policy and any seller-specific shipping terms displayed on the platform.
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