Return Policy

At Shopparx, we want you to shop with confidence. This Return Policy explains how returns are handled.

1. Eligibility

Items may be returned within 7 days of delivery if they are unused, in original packaging, and accompanied by proof of purchase.
Certain items (e.g., perishable goods, digital products, clearance items) are non-returnable.

2. Process

To initiate a return, go to My Orders → Request Return in the app or contact customer support.
Once approved, you will receive instructions for shipping or drop-off.

3. Refunds

Refunds are processed to the original payment method within 5–10 business days after the returned item is inspected.
Shipping fees are non-refundable unless the return is due to a Shopparx error (e.g., wrong or defective item).

4. Exchanges

If you prefer an exchange, you may request a replacement item instead of a refund, subject to availability.

5. Exceptions\

Products damaged due to misuse or not returned in original condition may be rejected.
Promotional or clearance items may not qualify for returns.

6. Contact

For questions or assistance, please reach out via the Shopparx app or customer support email.